Automation and AI

Our automation system enables complex, bespoke multistep customer journeys.

Surgery Flow

Automatically send messages based on each client's actions - like appointment confirmations. This flow helps reduce no-shows, speeds up time at reception, and improves at-home post-op care.

A smartphone screen displaying a conversation and consent form for a dog's surgery. The chat includes options to confirm or cancel the surgery appointment. The consent form contains a video thumbnail, instructions, and questions about the dog's recovery.

Product Order Flow

Messages are triggered throughout the product order journey to keep clients informed. It boosts compliance, cuts down on wasted stock, and supports correct product use at home.

A smartphone screen with a conversation about ordering, dispensing, and administering Canaural ear drops, including a video thumbnail showing a person holding a cat, with instructions on how to give ear drops to a pet.

Product Follow-Ups

Easily send follow-up messages after consults or medication is dispensed. Share how-to videos, datasheets or pet health info (use ours, written by vets, or supply your own) automatically. It builds client trust, improves compliance, and saves your team time.

Veterinarian holding a cat, demonstrating how to administer ear drops.
Screenshot of a digital document titled 'Addison's Disease' from the Pet Health Library, explaining Addison's Disease and providing more information in a PDF file named 'Addison’s.pdf'.
Image of a webpage with a PDF icon and text about 'CYTOPPOINT solution for injection for dogs' and a note about a datasheet for a prescribed medicine.